Summer 2022

Summer 2022 Product Release Notes

Last published on: July 29th, 2022
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OpenMethods Summer 2022 Release

The Latest OpenMethods General Availability Release





What's included in this release?


The OpenMethods Summer 2022 release includes notable updates to the Harmony and PopFlow products. 


  • 🆕 Cisco Agent Device Selection for Agent Adapter & Harmony Media Bar (BUI) users whom integrate with Cisco. Learn more here.


  • 🆕 NICE inContact Integration Enhancements
    • Queue Adapter Cache: Updates to queuing logic within NICE inContact. Read more about the logic and process here.
    • Queue Adapter Persistent Queue: New support for Persistent Queue, learn how to enable it here.
    • Enable (ACW) After Call Work State is a new agent status manually selected to enter after call work in the Harmony Media Bar. Learn more about ACW here.


Fixed Issues✌️


In addition to all the new feature(s) we developed, we also fixed the following issues:

Product Description
Harmony
  • Fixed an issues with work items from the NICE inContact integration freezing within the Media Bar.
  • Improvements made to the login process for Media Bar and NICE inContact Integration.
  • Logging updates to help capture more detail & information.
  • Accept Button improvements to better track interactions states internally.
  • Harmony will now expose the NICE Interaction ID for Digital Interaction (Emails & Chats).
  • .Net Media Bar fixed runtime issues with AddIns.
Config Server
  • Improvements to our international support for NICE inContact integrations.
PopFlow
  • .Net PopFlow fixed runtime issues with AddIns.


Want to learn more?

Curious to see what new features, functionalities, bug fixes, and security enhancements you gain when you upgrade from your current version of OpenMethods Experience Cloud to the latest-and-greatest version? Use this article to learn about all all the great product enhancements an upgrade provides.




Choose your version


Decision Tree
What version of OpenMethods Experience Cloud do you currently have?


  • 6.5
  • 6.6
  • 6.7
  • 6.8
  • 6.9
  • Add Button
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THIS RELEASE IS CURRENTLY END-OF-LIFE

Version 6.5 is currently in the end-of-life cycle. Please upgrade to the latest version of OpenMethods Experience Cloud.


End of Life Announcement - https://docs.openmethodscloud.com/en_US/policy-announcements/65-eol-announcement


OM End of Life Policy - https://docs.openmethodscloud.com/policies/product-lifecycle-eol-policy


What version are you upgrading to?

  • 6.9
  • Add Button
Check out all the features and enhancements available in our latest release. Click on any tab to learn more.


PopFlow


PopFlow has undergone a series of enhancements to make it easier to search, configure, and manage your workflows. 


These enhancements include:


  • Streamlined and updated UI
  • Addition of SOAP activities
  • Enhanced Test Harness for easier testing and verification of new PopFlows
  • Enhancements to Pop Search & Select
  • Ability to add Harmony context for custom events
  • New PopFlow activity to trigger call recordings in Harmony


Here's a sneak peek of how some of the new updates and enhancements:

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Harmony


The Harmony enhancements and improvements provide greater visibility and control of your Oracle and telephony platforms within the Harmony Media Bar.

Here are a few of the notable improvements:

  • DTMF Dial Pad enhanced with a new text box that allows for alphanumeric entry via keypad or directly in the on-screen text box.
  • View real-time agent status to check agent availability
  • Full visibility and control over Oracle Chat Agent functions
  • A new agent status allows agents to enter After Call Work (ACW)
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Integrations


  • NICE inContact integration now a fully-supported integration with OpenMethods Experience Cloud.


  • Cisco Device Selection allows agents to select their preferred when logging into Harmony Media Bar, and also allows agents to switch devices. This provides agents with a greater deal of flexibility as they move shifts, office spaces, and work locations.
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Security


Numerous security enhancements and improvements.
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Bug Fixes


We apply a number of bug fixes in every software release. These fixes address performance and stability across the platform.


Learn more about the bug fixes for each release by checking out our release notes here.

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Delete

Looking for additional info?

Learn more about the iterative OpenMethods Experience Cloud releases here.


Delete

THIS VERSION IS CURRENTLY END-OF-LIFE

Version 6.6 is currently in the end-of-life cycle. Please upgrade to the latest version of OpenMethods Experience Cloud.


End-of-Life Announcement - https://docs.openmethodscloud.com/en_US/policy-announcements/66-eol-announcement



What version are you upgrading to?


  • 6.9
  • Add Button
Check out all the features and enhancements available in our latest release. Click on any tab to learn more.


PopFlow


PopFlow has undergone a series of enhancements to make it easier to search, configure, and manage your workflows. 


These enhancements include:

  • Streamlined and updated UI
  • Addition of SOAP activities
  • Enhanced Test Harness for easier testing and verification of new PopFlows
  • Enhancements to Pop Search & Select
  • Ability to add Harmony context for custom events
  • New PopFlow activity to trigger call recordings in Harmony


Here's a sneak peek of how some of the new updates and enhancements:

Delete

Harmony


The Harmony enhancements and improvements provide greater visibility and control of your Oracle and telephony platforms within the Harmony Media Bar.

Here are a few of the notable improvements:

  • View real-time agent status to check agent availability
  • Full visibility and control over Oracle Chat Agent functions
  • A new agent status allows agents to enter After Call Work (ACW) for NICE inContact
Delete

Integrations


  • NICE inContact integration now a fully-supported integration with OpenMethods Experience Cloud.


  • Cisco Device Selection allows agents to select their preferred when logging into Harmony Media Bar, and also allows agents to switch devices. This provides agents with a greater deal of flexibility as they move shifts, office spaces, and work locations.
Delete

Security


Numerous security enhancements and improvements.
Delete

Bug Fixes


We apply a number of bug fixes in every software release. These fixes address performance and stability across the platform.


Learn more about the bug fixes for each release by checking out our release notes here.

Delete
Delete

Looking for Additional info?

Learn more about the iterative OpenMethods Experience Cloud releases here.

What version are you looking to upgrade to?


  • 6.9
  • Add Button
Check out all the features and enhancements available in our latest release. Click on any tab to learn more.


PopFlow


PopFlow has undergone a series of enhancements to make it easier to search, configure, and manage your workflows. 


These enhancements include:

  • Streamlined and updated UI
  • Enhancements to Pop Search & Select
  • Ability to add Harmony context for custom events


Here's a sneak peek of how some of the new updates and enhancements:


Delete

Harmony


The Harmony enhancements and improvements provide greater visibility and control of your Oracle and telephony platforms within the Harmony Media Bar.

Here are a few of the notable improvements:

  • A new agent status allows agents to enter After Call Work (ACW) for NICE inContact
Delete

Integrations


  • NICE inContact integration now a fully-supported integration with OpenMethods Experience Cloud.


  • Cisco Device Selection allows agents to select their preferred when logging into Harmony Media Bar, and also allows agents to switch devices. This provides agents with a greater deal of flexibility as they move shifts, office spaces, and work locations.
Delete


Security


Numerous security enhancements and improvements.
Delete

Bug Fixes


We apply a number of bug fixes in every software release. These bug fixes address stability, performance, and overall platform functionality.


For a more detailed list of bug fixes, check out our previous release notes here.

Delete
Delete

Looking for additional Info?

Learn more about the iterative OpenMethods Experience Cloud releases here.


Delete

CONTROLLED RELEASE

Version 6.8 was a controlled release focused on delivering NICE inContact CTI Integration Support.


To fully take advantage of the features and functionality in version 6.8, we recommend upgrading to version 6.9.


What version were you looking to upgrade to?


  • 6.9
  • Add Button
Check out all the features and enhancements available in our latest release. Click on any tab to learn more.


PopFlow


PopFlow has undergone a series of enhancements to make it easier to search, configure, and manage your workflows. 



These enhancements include:

  • Streamlined and updated UI
  • Enhancements to Pop Search & Select
  • Ability to add Harmony context for custom events

Here's a sneak peek of how some of the new updates and enhancements:

Delete

Harmony


The Harmony enhancements and improvements provide greater visibility and control of your Oracle and telephony platforms within the Harmony Media Bar.

Here are a few of the notable improvements:

  • A new agent status allows agents to enter After Call Work (ACW) for NICE inContact
Delete

Integrations


  • NICE inContact integration now a fully-supported integration with OpenMethods Experience Cloud.

  • Cisco Device Selection allows agents to select their preferred when logging into Harmony Media Bar, and also allows agents to switch devices. This provides agents with a greater deal of flexibility as they move shifts, office spaces, and work locations.
Delete

Security


Numerous security enhancements and improvements.
Delete

Bug Fixes


We apply a number of bug fixes in every software release. These bug fixes address stability, performance, and overall platform functionality.


For a more detailed list of bug fixes, check out our previous release notes here.

Delete
Delete

Looking for additional info?

Learn more about the iterative OpenMethods Experience Cloud releases here.


Nice job - you're already on the latest version of OpenMethods Experience Cloud!


Feel free to send us a feature request so we can continue making our software a product you love to use.

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If you have additional questions and would like a demonstration of the latest release. Please get in touch with the OpenMethods care team or Contact 310-896-4900

To learn more about our Support and Care, please visit our Support Page or access the Client Portal.