Product Requirements & Compatibility

Overview of third-party and product compatibility for OpenMethods software.

Last published on: February 12th, 2024

ℹ️ The compatibility listing is updated monthly. For any questions, please get in touch with OpenMethods directly.

 

 

Browser Support


We've optimized our product for Google Chrome. Although similar browsers may work, we recommend using Chrome for the best performance and features. 

 

Known Browser Issues


Modern browsers with memory and power-saving features can cause issues with our product. Check this article for a known issue with Chrome.

 

Desktop System Requirements


OpenMethods does not specify desktop system (workstation) requirements (memory, processing, and operating system) and bandwidth requirements. Most of those requirements rely on the particular Contact Center & CRM integration. Since OpenMethods integrates with them, OpenMethods inherits their specifications at the minimum.

 

 

Third-Party & Open Source Software (OSS) Requirements


3rd-party Software certified for OpenMethods usage is being maintained on http://oss.openmethods.com/

3rd Party Component OpenMethods Component Deployment Note
Java 11:  AdoptOpenJDK distribution OpenJDK v11.0.3 Harmony Integration Server  Required for servers where Harmony Services are installed.
.Net Framework version 4.7.2 Processor Bridge Required for servers where Processor Bridge is installed. 
.Net Framework version 4.7.2 Queue Adapter Required for servers where Queue Adapter is installed.

 

 

URL Whitelisting & API Endpoints


Requirement

For OpenMethods' services to function fully, the following API Endpoints are required for communication. Please review our Whitelisting & API Endpoint Article for more information.

 

 

Testing Connectivity


Please review the Testing Connectivity section of our Whitelisting & API Endpoint Article to learn how to test connectivity from your desktop and client into our services.

 

 

Oracle Compatibility


OpenMethods has been thoroughly tested through release version 23D and is compatible with Oracle:

  • Service Cloud
    • Oracle B2C Service
  • Fusion
    • Service with the Redwood User Experience
    • Service with the Classic User Experience

 

Framework Support 

OpenMethods is compatible and tested against the following Fusion Service Frameworks. 

  • ADF - Application Development Framework (Classic User Experience)
  • UEF - UI Events Framework (Redwood User Experience)
 

 

 

Zendesk Compatibility


We have tested OpenMethods with the most recent Zendesk API and Platform Set.

 

 

 

Feature Matrix (Internal)