Product Support and Compatibility Matrix

Overview of third-party and product compatibility for OpenMethods software.

Last published on: September 21st, 2022



Key Defined
Supported
Limitations - See Notes
Not Supported / Untested
Researching


Browser Support



Product Chrome Edge Firefox Safari
OpenMethods Platform (Harmony & PopFlow)
Versions 86 & Above

Windows 10 Only


System Requirements


OpenMethods currently does not specify workstation requirements (memory, processing, and operating system) and bandwidth requirements. Most of those requirements rely on the particular Contact Center & CRM integration. Since OpenMethods integrates with them, OpenMethods inherits their specifications at the minimum.



Third-Party & Open Source Software (OSS) Requirements


3rd-party Software certified for OpenMethods usage is being maintained on http://oss.openmethods.com/

3rd Party Component OpenMethods Component Deployment Note

Java 11:  AdoptOpenJDK distribution OpenJDK v11.0.3

Harmony Integration Server
Config Server
Required for servers where Harmony Services are installed.

.Net Framework version 4.7.2

Processor Bridge

Required for servers where Processor Bridge is installed. 

.Net Framework version 4.7.2

Queue Adapter Required for servers where Queue Adapter is installed.



URL Whitelisting & API Endpoints


Please review our Whitelisting & API Endpoint Article.



Testing Connectivity


Please review the Testing Connectivity section of our Whitelisting & API Endpoint Article.



Oracle Service Cloud Version Compatibility


The following high-level functionality test was performed for the OpenMethods Product compatibility with the Oracle Service Cloud version. 



Oracle Version Harmony Voice Harmony Email Harmony Chat Interaction Table Queue Adapter PopFlow Designer PopFlow RunTime Click 2 Dial
Service Cloud 19D

Service Cloud 20A
Service Cloud 20B
Service Cloud 20C
Service Cloud 20D
Service Cloud 21B
Service Cloud 21C
Service Cloud 21D
Service Cloud 22A
Service Cloud 22B


Supported Harmony Integrations


The following is a list of ACD integrations.

Integration Support
AWS Connect
Version: Current GA

Preview Access Only
Avaya
Versions: 6.3 & 7.1
Cisco PCCE
Versions: 10.5, 11, 11.5, 12.5
Cisco UCCE
Versions: 10.5, 11, 11.5, 12.5
Cisco UCCX
Versions: 9.5, 10.5, 11, 11.5
1651690226074-1651690226074.png
Supports Voice Only
Five9
Version: Current GA
1651690226074-1651690226074.png

Preview Access Only

Genesys Engage
Versions: 7.5, 7.6, 8.1, & 8.5
Genesys PureCloud
Genesys PureConnect
Versions: CIC 2016 R4, 2016 R2, 2017 R1
NICE inContact (Central & UserHub)
Version: Current GA
WebEX Cloud Contact Center
Version: Current GA

OpenMethods is actively investing possibilities: More information here.