Pass Data from Incident to Media Bar

Learn how to Pass Data from Incident to Media Bar in Cisco UCCE environments

Last published on: February 1st, 2022

This document explains how to pass any data from an Email Incident to Media Bar.

Telephony Platform: UCCE

Purpose

  1. To list the data in the Interaction "View Data".
  2. To display the data in the Interaction Panel.
  3. To update the data into the Interaction Table.

Requirement

  • UCCE Server should have Peripheral variable available to use. 
    1. Since UCCE does not support to use custom variable to attach data with an Interaction. 
    2. UCCE has peripheral variable for this purpose.

Configure Queue Adapter

  • In this example, we assume UCCE has peripheral variables pv2 and pv3 are available.
  •  We use pv2 to attach customer's EmailAddress and pv3 to attach Email Incident's ReferenceNumber.



Configure Agent Adapter ini file



Media Bar Interaction View Data