What is OpenMethods?

Today, your customer relationship management (CRM) system is often isolated from other applications, creating inefficiencies and workflow disruptions. With users forced to navigate multiple platforms, productivity is diminished, and customer interactions are prolonged.

Manual transfers and synchronization across disconnected systems lead to data duplication, inconsistencies, and errors. This makes it harder to access real-time data and gain a complete view of customer interactions, making decision-making more difficult.

The problems that businesses often encounter can be categorized into four major areas:

Fragmented Data:

Searching through multiple data repositories and applications can be challenging when dealing with customer interactions. This leads to duplicating and transferring the gathered information into your CRM, which can be time-consuming and inefficient.

Security Risks:
 

Accessing multiple data points across disparate systems increases the vulnerability to security risks, which can potentially expose sensitive information to unauthorized access or breaches.

High Operational Overhead:
 

On average, agents must access and navigate through 10 or more applications during each customer interaction. This adds complexity and heightens the risk of errors and inefficiencies.

Process & Compliance Concerns:
 

Distributed applications and data pose significant challenges to process and compliance adherence. This is because they create fragmentation and hinder maintaining consistent standards across systems.

OpenMethods Solves These Challenges!

OpenMethods offers a solution to streamline your business operations by integrating your CRM system with your application landscape, thereby enhancing the customer and agent experience. With OpenMethods, you can simplify your CRM workflows by directly integrating your agent and customer experiences into your CRM system. This eliminates the need to navigate multiple systems and search for information manually, ensuring a seamless and efficient workflow experience for all users.

Immediate savings with minimal effort!

By implementing even the most basic workflows using OpenMethods, you will experience immediate benefits, including reduced call handle times, improved agent utilization, and decreased post-call and customer interaction workload.

Features, Benefits, & Values

• OpenMethods simplifies communication and integration of data directly into the CRM.
• Agents can access all necessary information without switching between applications.
• Customers no longer have to repeat themselves, increasing efficiency and productivity.