Product Requirements & Compatibility

Overview of third-party and product compatibility for OpenMethods software.

Last published on: January 26th, 2023


Key Defined
Limitations - See Notes
Not Supported / Untested


Browser Support


Product Chrome Edge Firefox Safari
OpenMethods Platform (Harmony & PopFlow)  
Latest Versions
Windows 10 Only


Desktop System Requirements

OpenMethods currently does not specify desktop system (workstation) requirements (memory, processing, and operating system) and bandwidth requirements. Most of those requirements rely on the particular Contact Center & CRM integration. Since OpenMethods integrates with them, OpenMethods inherits their specifications at the minimum.



Third-Party & Open Source Software (OSS) Requirements

3rd-party Software certified for OpenMethods usage is being maintained on

3rd Party Component OpenMethods Component Deployment Note
Java 11:  AdoptOpenJDK distribution OpenJDK v11.0.3 Harmony Integration Server 
Config Server
Required for servers where Harmony Services are installed.
.Net Framework version 4.7.2 Processor Bridge Required for servers where Processor Bridge is installed. 
.Net Framework version 4.7.2 Queue Adapter Required for servers where Queue Adapter is installed.



URL Whitelisting & API Endpoints


For OpenMethods' services to function fully, the following API Endpoints are required for communication. Please review our Whitelisting & API Endpoint Article for more information.



Testing Connectivity

Please review the Testing Connectivity section of our Whitelisting & API Endpoint Article to learn how to test connectivity from your desktop and client into our services.



Oracle Service Cloud Version Compatibility

The following high-level functionality test was performed for the OpenMethods Product compatibility with the Oracle Service Cloud version. 


OpenMethods Experience Cloud has been tested and supports: 

  • Oracle Service Cloud: 19D through 22D 


Feature Matrix (Internal)