Send DTMF

Learn about the Set DTMF activity in PopFlow BUI.

Last published on: November 7th, 2022

Overview

The 'Send DTMF' Activity allows you to send a DTMF signal to the Voice Interaction.


After opening the 'Send DTMF' activity, you will get the below configuration panel.


Default Configuration Parameters:

  • Title: The title field is a short piece of info for the DTMF signal purpose. This value is not sent to the ACD and is used for logging purposes only.

  • DTMF: Enter the digits in the DTMF field which will be sent to the Voice Interaction.

How It Works:

  • A Simple Example to configure the 'Send DTMF' activity in PopFlow Studio.

  • Select the 'Send DTMF' activity from the 'Activity Sidebar'.

  • Click on the 'Send DTMF' activity to open and configure the 'Send DTMF' activity.

  • Enter the short info for the DTMF inside the 'Title' field.

  • Enter the 'DTMF' value inside the 'DTMF' field. A simple example is shown below pic.

  • Once the configuration of 'Send DTMF' is completed you can close and save the activity by clicking outside of the activity panel.

Note:

If you are using the Send DTMF activity in the custom event and you have multiple interaction then it will always send the DTMF to first interaction.