PopFlow Articles

  PopFlow Overview

Popflow Experience Designer is a visual interface designer that allows customers to build custom experiences for agents.


Experience Designer Popflow Experience Designer is a visual interface designer that allows customers to build custom experiences for agents. The Experience Designer includes a variety of “Activities.” Each Activity is a software object that either handles information and interrupts, includes decisional logic, or presents a screen pop to a customer s...


Published: February 7th, 2022

  Experience Designer Overview

Learn about the Experience Designer that is available for PopFlow BUI.


Getting to know your studio To launch the Popflow Experience Designer you must have access to the OpenMethods Experience Cloud. To get access please contact an administrator so they can send you an invite. After successfully logging into the environment please log into your deployment. Typically the URL is as follows: Lets assume your deployment nam...


Published: May 4th, 2022

  Using the Connect API for PopFlow BUI

Learn about how to use the Connect API for PopFlow BUI


Introduction The OpenMethods Connect API allows for the triggering of Interaction Workflows (screen pops) within the CRM, and for the passing of interaction-specific data into the CRM for further processing and automation. Triggering events, and their associated data can originate from a variety of sources to include agent softphones, telephony plat...


Published: October 14th, 2022

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