Fall 2022

Fall 2022 Product Release Notes

Last published on: December 13th, 2022

OpenMethods Fall 2022 Release!

 

The Fall 2022 Release is now the latest General Availability (GA) release to all customers! 

 

If you would like more information on how to obtain these features, please get in touch with the OpenMethods care team or Contact 310-896-4900. 

 

 

 

 

 

What's included in this release? 🆕

 

 

🧪 AppConnector (Preview Feature)  - Build an API application connection and securely reuse the connection within any of your PopFlows! 

 

AppConnector is a patent-pending server-side authentication that eliminates client-side injection attacks, keylogging, and data leaks in the browser within CRM workflows.       
 


The AppConnector allows PopFlow to call user-configured connections, hence AppConnector! Build quickly, reuse, and, most importantly, secure!

 

AppConnector: Building Application Connections

 

Don't Miss Out!

On a chance to become a preview user 🎉 and help provide feedback and recommendations for the new feature!

 

You can learn more about the AppConnector feature and how to receive early access to the preview.

 Learn More Here

 

 

 

 

Fixed Issues✌️

In addition to the new feature(s) we developed, we also fixed the following issues:

Product Fixes & Improvements
Experience Cloud

Configuration:

  • Improvements to configuration.
  • Updates to bulk editing and deleting of configuration.

User Interface:

  • Minor updates to the PopFlow designer. 
Harmony

Integration Improvements:

  • Several enhancements to the Harmony NICE integrations
  • Enable Masked Recordings from Media Bar

Fixes & Improvements:

  • Fixed issues with Harmony Logins and load-balancing between Harmony Integration Servers (HIS). 
    • "Unable to connect to network server"
  • Resolved "Unable to get Agent Information. Please try again" errors.
  • Fixed Address Book errors when transferring calls.

User Interface:

  • Fixes to the Media Bar Tooltips
PopFlow

Fixes & Improvements

  • Fixed issues with PopFlow's disappearing when double-clicking modal windows.
  • Resolved issues with the studio "Send Test" tool where PopFlow Tests could not be sent.
  • Fixed an issue that caused PopFlow's to execute with latency.
  • Resolution to PopUp Windows & Errors when using Desktop Notifications within PopFlow.
Fixed Issues

 

Known Issues 🔎

It would be awesome if we could resolve every issue. However, we are actively tracking the following known issues and researching for a fixed or workaround. 

 

Product Known Issue
Harmony

Chrome Browser Network Throttling:

  • Read up on how this is impacting Harmony Media Bar here.

Unable to open Real Time Agent Status report:

  • The issue only impacts Cisco Integrations using "Live Window"
PopFlow

Oracle Live Window:

  • When using "Live Window" with PopFlow, the designer must select "Window" for Pop-up Type.

 
Known Issues

 

Want to learn more? 📖

What's New in OpenMethods Experience Cloud?

Curious to see what new features, functionalities, bug fixes, and security enhanc...

Curious to see what new features, functionalities, bug fixes, and security enhancements you gain when you upgrade from your current version of OpenMethods Experience Cloud to the latest-and-greatest version? Use this article to learn about all all the great product enhancements an upgrade provides.

 

 

Choose your Experience Cloud version

 

What version of OpenMethods Experience Cloud do you currently have?

 

6.5

 

6.6

 

6.7

 

6.8

 

6.9

 

6.10

 
 

THIS RELEASE IS CURRENTLY END-OF-LIFE

Version 6.5 is currently in the end-of-life cycle. Please upgrade to the latest version of OpenMethods Experience Cloud.

 

End of Life Announcement - https://docs.openmethodscloud.com/en_US/policy-announcements/65-eol-announcement

 

OM End of Life Policy - https://docs.openmethodscloud.com/policies/product-lifecycle-eol-policy

 

 

What version are you upgrading to?

6.10

 

 

Check out all the features and enhancements available in our latest release. Click on any tab to learn more.

 

PopFlow

 

PopFlow has undergone a series of enhancements to make it easier to search, configure, and manage your workflows. 

 

These enhancements include:

 

  • Preview Feature: Secure server-side API calls with AppConnector
  • Streamlined and updated UI
  • Addition of SOAP activities
  • Enhanced Test Harness for easier testing and verification of new PopFlows
  • Enhancements to Pop Search & Select
  • Ability to add Harmony context for custom events
  • New PopFlow activity to trigger call recordings in Harmony

 

Here's a sneak peek of how some of the new updates and enhancements:

 

AppConnector-PopFlow-Logo.png PopFlow AppConnector (Preview Feature)

1663866763369-AppConnectorBuildOut.gif

 

Streamlined PopFlow UI

 

 

Harmony


The Harmony enhancements and improvements provide greater visibility and control of your Oracle and telephony platforms within the Harmony Media Bar.

Here are a few of the notable improvements:

 

  • DTMF Dial Pad enhanced with a new text box that allows for alphanumeric entry via keypad or directly in the on-screen text box.
  • View real-time agent status to check agent availability
  • Full visibility and control over Oracle Chat Agent functions
  • A new agent status allows agents to enter After Call Work (ACW)
 

Integrations

 

  • NICE inContact integration now a fully-supported integration with OpenMethods Experience Cloud.

 

  • Cisco Device Selection allows agents to select their preferred when logging into Harmony Media Bar, and also allows agents to switch devices. This provides agents with a greater deal of flexibility as they move shifts, office spaces, and work locations.
 

Security

 

Numerous security enhancements and improvements.
 

Bug Fixes

 

We apply a number of bug fixes in every software release. These fixes address performance and stability across the platform.

 

Learn more about the bug fixes for each release by checking out our release notes here.

 

Looking for additional info?

Learn more about the iterative OpenMethods Experience Cloud releases here.

 

 

 

THIS VERSION IS CURRENTLY END-OF-LIFE

Version 6.6 is currently in the end-of-life cycle. Please upgrade to the latest version of OpenMethods Experience Cloud.

 

End-of-Life Announcement - https://docs.openmethodscloud.com/en_US/policy-announcements/66-eol-announcement

 

 

 

What version are you upgrading to?

 

6.10

 

 

Check out all the features and enhancements available in our latest release. Click on any tab to learn more.

 

PopFlow

 

PopFlow has undergone a series of enhancements to make it easier to search, configure, and manage your workflows. 

 

These enhancements include:

  • Preview Feature: Secure server-side API calls with AppConnector
  • Streamlined and updated UI
  • Addition of SOAP activities
  • Enhanced Test Harness for easier testing and verification of new PopFlows
  • Enhancements to Pop Search & Select
  • Ability to add Harmony context for custom events
  • New PopFlow activity to trigger call recordings in Harmony



 

Here's a sneak peek of how some of the new updates and enhancements:

 

AppConnector-PopFlow-Logo.pngPopFlow AppConnector (Preview Feature)

1663866763369-AppConnectorBuildOut.gif

 

Streamlined PopFlow UI

 

Harmony

 

The Harmony enhancements and improvements provide greater visibility and control of your Oracle and telephony platforms within the Harmony Media Bar.

Here are a few of the notable improvements:

 

  • View real-time agent status to check agent availability
  • Full visibility and control over Oracle Chat Agent functions
  • A new agent status allows agents to enter After Call Work (ACW) for NICE inContact
 

Integrations

 

  • NICE inContact integration now a fully-supported integration with OpenMethods Experience Cloud.

 

  • Cisco Device Selection allows agents to select their preferred when logging into Harmony Media Bar, and also allows agents to switch devices. This provides agents with a greater deal of flexibility as they move shifts, office spaces, and work locations.
 

Security

 

Numerous security enhancements and improvements.
 

Bug Fixes

 

We apply a number of bug fixes in every software release. These fixes address performance and stability across the platform.

 

Learn more about the bug fixes for each release by checking out our release notes here.

 

Looking for Additional info?

Learn more about the iterative OpenMethods Experience Cloud releases here.

 
 
What version are you looking to upgrade to?

 

6.10

 

 

Check out all the features and enhancements available in our latest release. Click on any tab to learn more.

 

PopFlow

 

PopFlow has undergone a series of enhancements to make it easier to search, configure, and manage your workflows. 

 

These enhancements include:

  • Preview Feature: Secure server-side API calls with AppConnector
  • Streamlined and updated UI
  • Enhancements to Pop Search & Select
  • Ability to add Harmony context for custom events



 

Here's a sneak peek of how some of the new updates and enhancements:

 

AppConnector-PopFlow-Logo.pngPopFlow AppConnector (Preview Feature)

1663866763369-AppConnectorBuildOut.gif

 

Streamlined PopFlow UI


 

 

Harmony

 

The Harmony enhancements and improvements provide greater visibility and control of your Oracle and telephony platforms within the Harmony Media Bar.

Here are a few of the notable improvements:

 

  • A new agent status allows agents to enter After Call Work (ACW) for NICE inContact
 

Integrations

 

  • NICE inContact integration now a fully-supported integration with OpenMethods Experience Cloud.

 

  • Cisco Device Selection allows agents to select their preferred when logging into Harmony Media Bar, and also allows agents to switch devices. This provides agents with a greater deal of flexibility as they move shifts, office spaces, and work locations.
 

 

Security

 

Numerous security enhancements and improvements.
 

Bug Fixes

 

We apply a number of bug fixes in every software release. These bug fixes address stability, performance, and overall platform functionality.

 

For a more detailed list of bug fixes, check out our previous release notes here.

 

Looking for additional Info?

Learn more about the iterative OpenMethods Experience Cloud releases here.

 

 

 

CONTROLLED RELEASE

Version 6.8 was a controlled release focused on delivering NICE inContact CTI Integration Support.

 

To fully take advantage of the features and functionality in version 6.8, we recommend upgrading to version 6.9.

 

 

What version were you looking to upgrade to?

 

Fall 2022

 

 

Check out all the features and enhancements available in our latest release. Click on any tab to learn more.

 

PopFlow

 

PopFlow has undergone a series of enhancements to make it easier to search, configure, and manage your workflows. 

 

 

These enhancements include:

  • Preview Feature: Secure server-side API calls with AppConnector
  • Streamlined and updated UI
  • Enhancements to Pop Search & Select
  • Ability to add Harmony context for custom events


 

Here's a sneak peek of how some of the new updates and enhancements:

 

AppConnector-PopFlow-Logo.pngPopFlow AppConnector (Preview Feature)

1663866763369-AppConnectorBuildOut.gif

 

Streamlined PopFlow UI

 

Harmony

 

The Harmony enhancements and improvements provide greater visibility and control of your Oracle and telephony platforms within the Harmony Media Bar.

Here are a few of the notable improvements:

 

  • A new agent status allows agents to enter After Call Work (ACW) for NICE inContact
 

Integrations

 

  • NICE inContact integration now a fully-supported integration with OpenMethods Experience Cloud.


 

  • Cisco Device Selection allows agents to select their preferred when logging into Harmony Media Bar, and also allows agents to switch devices. This provides agents with a greater deal of flexibility as they move shifts, office spaces, and work locations.
 

Security

 

Numerous security enhancements and improvements.
 

Bug Fixes

 

We apply a number of bug fixes in every software release. These bug fixes address stability, performance, and overall platform functionality.

 

For a more detailed list of bug fixes, check out our previous release notes here.

 

Looking for additional info?

Learn more about the iterative OpenMethods Experience Cloud releases here.

 

 

 

What version were you looking to upgrade to?

6.10

 

 

 

Check out all the features and enhancements available in our latest release. Click on any tab to learn more.

 

 

PopFlow

 

AppConnector-PopFlow-Logo.pngAppConnector (Preview Feature)

AppConnector is a new PopFlow feature that allows external API server-side calls using user-configured application connections. API application connections can be built and secured to connect to the source you want to reach, and can be securely reused within any of your PopFlows.

Here's a sneak peek of how AppConnector works:

 

1663866763369-AppConnectorBuildOut.gif

You can learn more about the App Connector feature, how it secures your data in transport, & most notably, how to receive early access to the preview here. Don't miss out on a chance to become a preview user and help provide feedback and recommendations for the new feature!

 

Security

 

Numerous security enhancements and improvements.
 

Bug Fixes

 

We apply a number of bug fixes in every software release. These bug fixes address stability, performance, and overall platform functionality.

 

For a more detailed list of bug fixes, check out our previous release notes here.

 

Looking for additional info?

Learn more about the iterative OpenMethods Experience Cloud release here.

 
 
This content will be shown (depending on) when button above is clicked
Nice job - you're already on the latest version of OpenMethods Experience Cloud!

 

Feel free to send us a feature request so we can continue making our software a product you love to use.

 
 

 

 

 

If you have additional questions and would like a demonstration of the latest release. Please get in touch with the OpenMethods care team or Contact 310-896-4900. 

Please visit our Support Page or access the Client Portal to learn more about our Support and Care.