OpenMethods is constantly making improvements to our platform and products. The following is an historical list (change log) of updates delivered to OpenMethods clients and their corresponding schedule maintenance & release events via our Status Page.
If you have not already, please sign up to receive notifications from our Status Page.
Learn More About Our Status Page
Change Log
3.16.23
Maintenance event(s) scheduled and produced the following information:
Updates & Improvements Delivered Via Scheduled Maintenance:
PopFlow:
- General improvements and enhancements.
Media Bar:
- Improvements tracing and metrics collecting.
3.9.23
Maintenance event(s) scheduled and produced the following information:
Updates & Improvements Delivered Via Scheduled Maintenance:
Media Bar:
- Improvements and fixes to Media Bar timer functionality.
3.3.23
Maintenance event(s) scheduled and produced the following information:
Updates & Improvements Delivered Via Scheduled Maintenance:
Experience Cloud:
- Improvements for bulk delete users from CSV file.
- General API Improvements.
2.23.23
Maintenance event(s) scheduled and produced the following information:
Updates & Improvements Delivered Via Scheduled Maintenance:
Media Bar:
- General Improvements & Updates
2.17.23
Maintenance event(s) scheduled and produced the following information:
Updates & Improvements Delivered Via Scheduled Maintenance:
PopFlow:
- Improved Logging for PopFlow
2.10.23
Maintenance event(s) scheduled and produced the following information:
Updates & Improvements Delivered Via Scheduled Maintenance:
Experience Cloud:
- Configuration Server Improvements.
Harmony Media Bar:
- Resolved an issue with Genesys Integrations when using Chat and Oracle Fusion.
2.3.23
Maintenance event(s) scheduled and produced the following information:
Updates & Improvements Delivered Via Scheduled Maintenance:
PopFlow Experience Designer:
- App Connector: Resolving an issue with passing variables to/from App Connector.
- General maintenance and updates.
1.26.23
Maintenance event(s) scheduled and produced the following information:
Updates & Improvements Delivered Via Scheduled Maintenance:
PopFlow Experience Designer:
- 🆕 PopFlow Designer Export with Child Workflow.
- The designer now includes an "export with child workflows" option.
- The option will export the main workflow as well as any linked ("next workflow") workflows.
- Read more here!
1.19.23
Maintenance event(s) scheduled and produced the following information:
Updates & Improvements Delivered Via Scheduled Maintenance:
Config Server:
- Fixes to the import functionality for users.
Media Bar:
- NICE inContact Integration Improvements to address issues with sending PopChat request to disconnected agent sessions.
1.13.23
Maintenance event(s) scheduled and produced the following information:
Updates & Improvements Delivered Via Scheduled Maintenance:
PopFlow:
- Improvements to error handing and logging.
- Improvements with PopFlow Workflow duplication & cloning logic.
Media Bar:
- Improvements to error handling and logging.
- Email Interactions now use the contact card correctly.
12.15.22
Maintenance event(s) scheduled and produced the following information:
Updates & Improvements Delivered Via Scheduled Maintenance:
Connect API:
- New: ConnectAPI now responds in JSON format.
- New: Added new API Endpoints & Responses. Please see connect api documentation for more information.
ConfigServer:
- Enhancements to CTI & CRM User Import/Export
- Various improvements and bug fixes.
12.7.22
Maintenance event(s) scheduled and produced the following information:
Updates & Improvements Delivered Via Scheduled Maintenance:
PopFlow Client & Runtime:
- These changes will release the fix for the "Desktop Notifications" issue as . See known issue.
12.3.22
Maintenance event(s) scheduled and produced the following information:
Updates & Improvements Delivered Via Scheduled Maintenance:
App Manager:
- Login & reset password improvements.
- API performance logging improvements.
PopflowClient:
- Phase 1 of 2 for "Desktop Notifications" fix. See known issue.
11.22.22
Maintenance event(s) scheduled and produced the following information:
Updates & Improvements Delivered Via Scheduled Maintenance to Configuration Server:
Deletes:
The ability to bulk delete all or selected configuration elements with Safe Confirmation. Now supported with:
- CRM Users
- CTI Agents
- Caller IDs, Dispositions, Logout Reasons, Reason Codes, & Quick Dials
User Import & Export:
Increased Import & Export efficiency for CRM Users configuration.
Search Improvements:
Search criteria improvements (speed and query results).
11.17.22
Maintenance event(s) scheduled and produced the following information:
- OpenMethods Cloud: Workflow API Maintenance & Updates for GDPR Region
- OpenMethods Cloud: Workflow API for North America Regions Maintenance & Updates
Updates & Improvements Delivered Via Scheduled Maintenance:
-
Fixed an issue that caused PopFlow's to execute with latency.
Component Versions
FYI: As we are making improvements to our products, the current “Release Version” from within the Experience Cloud may read various component version states:
 |
 |
 |
The mix versions define the various component stages of an application release.
The Layout:
- Experience Cloud
- Version #
- Component Name & Component Version
- Version #
As we continue to release new updates to our customers, we'll ultimately see the “Experience Cloud” version increment and the component versions move to “Latest”.
Our care and support teams are working with clients to help elevate the latests updates and release. If you do not see “Latest” in component version please contact the care and support team. To check if your Experience Cloud is on the latest version, please see below:
What's New in OpenMethods Experience Cloud?
Curious to see what new features, functionalities, bug fixes, and security enhancements you gain when you upgrade from your current version of OpenMethods Experience Cloud to the latest-and-greatest version? Use this article to learn about all all the great product enhancements an upgrade provides.
Choose your Experience Cloud version
What version of OpenMethods Experience Cloud do you currently have?
THIS RELEASE IS CURRENTLY END-OF-LIFE
Version 6.5 is currently in the end-of-life cycle. Please upgrade to the latest version of OpenMethods Experience Cloud.
End of Life Announcement - https://docs.openmethodscloud.com/en_US/policy-announcements/65-eol-announcement
OM End of Life Policy - https://docs.openmethodscloud.com/policies/product-lifecycle-eol-policy
What version are you upgrading to?
PopFlow
PopFlow has undergone a series of enhancements to make it easier to search, configure, and manage your workflows.
These enhancements include:
- Preview Feature: Secure server-side API calls with AppConnector
- Streamlined and updated UI
- Addition of SOAP activities
- Enhanced Test Harness for easier testing and verification of new PopFlows
- Enhancements to Pop Search & Select
- Ability to add Harmony context for custom events
- New PopFlow activity to trigger call recordings in Harmony
Here's a sneak peek of how some of the new updates and enhancements:
PopFlow AppConnector (Preview Feature)
Streamlined PopFlow UI
Harmony
The Harmony enhancements and improvements provide greater visibility and control of your Oracle and telephony platforms within the Harmony Media Bar.
Here are a few of the notable improvements:
- DTMF Dial Pad enhanced with a new text box that allows for alphanumeric entry via keypad or directly in the on-screen text box.
- View real-time agent status to check agent availability
- Full visibility and control over Oracle Chat Agent functions
- A new agent status allows agents to enter After Call Work (ACW)
Integrations
- NICE inContact integration now a fully-supported integration with OpenMethods Experience Cloud.
- Cisco Device Selection allows agents to select their preferred when logging into Harmony Media Bar, and also allows agents to switch devices. This provides agents with a greater deal of flexibility as they move shifts, office spaces, and work locations.
Security
Bug Fixes
Learn more about the bug fixes for each release by checking out our release notes here.
Looking for additional info?
Learn more about the iterative OpenMethods Experience Cloud releases here.
THIS VERSION IS CURRENTLY END-OF-LIFE
Version 6.6 is currently in the end-of-life cycle. Please upgrade to the latest version of OpenMethods Experience Cloud.
End-of-Life Announcement - https://docs.openmethodscloud.com/en_US/policy-announcements/66-eol-announcement
What version are you upgrading to?
PopFlow
PopFlow has undergone a series of enhancements to make it easier to search, configure, and manage your workflows.
These enhancements include:
- Preview Feature: Secure server-side API calls with AppConnector
- Streamlined and updated UI
- Addition of SOAP activities
- Enhanced Test Harness for easier testing and verification of new PopFlows
- Enhancements to Pop Search & Select
- Ability to add Harmony context for custom events
- New PopFlow activity to trigger call recordings in Harmony
Here's a sneak peek of how some of the new updates and enhancements:
PopFlow AppConnector (Preview Feature)
Streamlined PopFlow UI
Harmony
The Harmony enhancements and improvements provide greater visibility and control of your Oracle and telephony platforms within the Harmony Media Bar.
Here are a few of the notable improvements:
- View real-time agent status to check agent availability
- Full visibility and control over Oracle Chat Agent functions
- A new agent status allows agents to enter After Call Work (ACW) for NICE inContact
Integrations
- NICE inContact integration now a fully-supported integration with OpenMethods Experience Cloud.
- Cisco Device Selection allows agents to select their preferred when logging into Harmony Media Bar, and also allows agents to switch devices. This provides agents with a greater deal of flexibility as they move shifts, office spaces, and work locations.
Security
Bug Fixes
Learn more about the bug fixes for each release by checking out our release notes here.
Looking for Additional info?
Learn more about the iterative OpenMethods Experience Cloud releases here.
PopFlow
PopFlow has undergone a series of enhancements to make it easier to search, configure, and manage your workflows.
These enhancements include:
- Preview Feature: Secure server-side API calls with AppConnector
- Streamlined and updated UI
- Enhancements to Pop Search & Select
- Ability to add Harmony context for custom events
Here's a sneak peek of how some of the new updates and enhancements:
PopFlow AppConnector (Preview Feature)
Streamlined PopFlow UI
Harmony
The Harmony enhancements and improvements provide greater visibility and control of your Oracle and telephony platforms within the Harmony Media Bar.
Here are a few of the notable improvements:
- A new agent status allows agents to enter After Call Work (ACW) for NICE inContact
Integrations
- NICE inContact integration now a fully-supported integration with OpenMethods Experience Cloud.
- Cisco Device Selection allows agents to select their preferred when logging into Harmony Media Bar, and also allows agents to switch devices. This provides agents with a greater deal of flexibility as they move shifts, office spaces, and work locations.
Security
Bug Fixes
For a more detailed list of bug fixes, check out our previous release notes here.
Looking for additional Info?
Learn more about the iterative OpenMethods Experience Cloud releases here.
CONTROLLED RELEASE
Version 6.8 was a controlled release focused on delivering NICE inContact CTI Integration Support.
To fully take advantage of the features and functionality in version 6.8, we recommend upgrading to version 6.9.
What version were you looking to upgrade to?
PopFlow
PopFlow has undergone a series of enhancements to make it easier to search, configure, and manage your workflows.
These enhancements include:
- Preview Feature: Secure server-side API calls with AppConnector
- Streamlined and updated UI
- Enhancements to Pop Search & Select
- Ability to add Harmony context for custom events
Here's a sneak peek of how some of the new updates and enhancements:
PopFlow AppConnector (Preview Feature)
Streamlined PopFlow UI
Harmony
The Harmony enhancements and improvements provide greater visibility and control of your Oracle and telephony platforms within the Harmony Media Bar.
Here are a few of the notable improvements:
- A new agent status allows agents to enter After Call Work (ACW) for NICE inContact
Integrations
- NICE inContact integration now a fully-supported integration with OpenMethods Experience Cloud.
- Cisco Device Selection allows agents to select their preferred when logging into Harmony Media Bar, and also allows agents to switch devices. This provides agents with a greater deal of flexibility as they move shifts, office spaces, and work locations.
Security
Bug Fixes
For a more detailed list of bug fixes, check out our previous release notes here.
Looking for additional info?
Learn more about the iterative OpenMethods Experience Cloud releases here.
What version were you looking to upgrade to?
PopFlow
AppConnector (Preview Feature)
AppConnector is a new PopFlow feature that allows external API server-side calls using user-configured application connections. API application connections can be built and secured to connect to the source you want to reach, and can be securely reused within any of your PopFlows.
You can learn more about the App Connector feature, how it secures your data in transport, & most notably, how to receive early access to the preview here. Don't miss out on a chance to become a preview user and help provide feedback and recommendations for the new feature!
Security
Bug Fixes
For a more detailed list of bug fixes, check out our previous release notes here.
Looking for additional info?
Learn more about the iterative OpenMethods Experience Cloud release here.
Feel free to send us a feature request so we can continue making our software a product you love to use.