Fall 2022

Fall 2022 Product Release Notes

OpenMethods Fall 2022 Release!   The Fall 2022 Release is now the latest General Availability (GA) release to all customers!    If you would like more information on how to obtain these features, please get in touch with the OpenMethods care team or Contact 310-896-4900.            What's included in this release? 🆕     🧪  AppConnector ( Preview Fea...

Published: November 16th, 2022

  What's New in OpenMethods Experience Cloud?

Learn about all the features, functionalities, and bug fixes you gain when you upgrade your version of OpenMethods Experience cloud.

Curious to see what new features, functionalities, bug fixes, and security enhancements you gain when you upgrade from your current version of OpenMethods Experience Cloud to the latest-and-greatest version? Use this article to learn about all all the great product enhancements an upgrade provides.     Choose your Experience Cloud version   What ver...

Published: November 21st, 2022

  Harmony .Net Media Bar Support

Information regarding the support of the .Net Media Bar

This Article Is Only Applicable For The .Net Media Bar Product-specific information is below! End of .Net Product Enhancements. OpenMethods will no longer introduce new product changes to the .Net Media Bar.  The .Net Media Bar will continue to receive product support regarding troubleshooting and potential patching. However, there will be no "new" ...

Published: June 24th, 2022

  Playing Audio With New Interactions In Media Bar

Learn how to use PopFlow to make Audible Alerts within Media Bar

Here is a "Tip" for which we've received a few feature requests and wanted to help our users understand how you can achieve it today! We will review how you can use PopFlow to play audible alerts when new interaction enters the Harmony Media Bar. In the example below, we will alert the agent with an audible noise when a new Voice/Phone call reaches ...

Published: September 28th, 2022