The Harmony Dial Pad is getting a UI refresh to make it easier and more intuitive to use. Check out the details below to learn more.
What's changing?
The Harmony Media Bar Dial Pad is getting an updated look-and-feel.
Agents will still be able to perform the following activities directly from the Dial Pad:
- Answer InboundCalls
- Place Outbound Calls
- Perform Quick Dial actions
- Expand and Collapse the Dial Pad
…and all other legacy Dial Pad functionality.
Legacy Dial Pad
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New Dial Pad
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When is this happening?
This will go live in your environment on October 26, 2023.
What's different?
All the functionality you know and love is staying the same - just with a modernized look and feel.
I have questions
If you have additional questions, you can get in touch with the OpenMethods care team or Contact 310-896-4900.
To learn more about our Support and Care, please visit our Support Page or access the Client Portal.