The following items should be collected from the InContact Administration site. These items will be used in OpenMethods Config Server UI and Queue Adapter configuration.
- InContact Domain
- Access Key ID
- Access Key Secret
- Chat Point Of Contact
- Email Point Of Contact
InContact Domain Name - North America
To get all these items, log in to the InContact CXone site as an Administrator.
Access Key ID and Access Key SecretDelete
Agent Session Control Via API
- Log into the InContact Portal as an administrator.
- Navigate to Admin -> Roles and Permissions -> Select Role Name ( Role Name is the user under where we created ACCESS KEYS ).
- Select Permissions and then ACD.
- Under ACD configuration -> Toggle the "Agent Session Control Via API" to On.