NICE inContact Integration Feature Set

Learn about the integration and supported feature with NICE and OpenMethods.

Integration Feature Set & Supportability. The following features are supported with the NICE inContact & OpenMethods Integration on both Central and Userhub environments unless otherwise noted. Use Case Supported Features Additional Information Agent Reason Codes Not Ready Reason Codes Information is pulled directly from inContact and displa...

Published: September 26th, 2022

  Media Bar Login & Logout (NICE inContact)

Harmony Media Bar Login & Logout information for the NICE inContact Integration

Integration Specific  The information in this article pertains to NICE inContact & Harmony Integrations only. Media Bar Login The username is in the email format. Password is not necessary for agent login.  Media Bar does not show the password box. Recommended steps to log in: Login to the MAX. Choose "Integrated Softphone" as Voice Connection. ...

Published: June 9th, 2022

  Media Bar Controls (NICE inContact)

Learn about the various Media Bar control for the NICE inContact Integration

Integration Specific  The information in this article pertains to NICE inContact & Harmony Integrations only. Address Book  OpenMethods Quick Dial feature is not used in the Address Book. Media Bar's native Dial Pad is replaced with InContact's Address Book. If a customer has a Quick Dial list then it should be configured in the InContact's Addr...

Published: June 9th, 2022

  Media Bar After Call Work & Dispositions (NICE inContact)

Learn about the various After Call Work and Dispositions for Harmony & NICE inContact integrations.

Integration Specific Feature This feature only applies to Harmony and NICE inContact integrations. After Call Work (Post Contact) Disposition Enable/Editable/Required - all must be false in the Config Server. Unavailable Reason Codes which are selected for Post Contact Work must be assigned to the Team in the InContact CX Admin Portal. There are two...

Published: July 1st, 2022

  Media Digital Interactions (NICE inContact)

Learn about the various Digital Interactions from the Harmony & NICE inContact Integration

Integration Specific  The information in this article pertains to NICE inContact & Harmony Integrations only. Chat Interaction Chat Interaction arrives at the Media Bar Complete Chat Interaction When the new incoming chat arrives at the Media Bar, click the green button to Accept the Chat Interaction. The agent may click the red button to Reject...

Published: June 9th, 2022